This set of Terms and conditions is a contractual document, agreed to by both therapist and client when embarking on a professional therapeutic relationship together. No therapy can take place without a therapeutic contract in place first.
Please note I retain the right to turn down work and to choose not to work with a person/s if I feel this would be inappropriate for either myself or the other party at the time. In this event I will provide the basis for my decision and endeavour to signpost to alternative professional and appropriate support, with the express permission of the other party.
Our Therapeutic Contract
In counselling and psychotherapy, both the therapist (me, Bethany Rosindell) and the client (you) have certain rights and responsibilities.
Your rights as a client:
1.1 To dignity as an individual human being and equal consideration and treatment regardless of gender, race, religion, colour, economic status, age, sexual preference or beliefs
1.2 To be provided with professional and respectful care
1.3 To know my assessment of the problems/concerns you are presenting
1.4 To confidentiality in therapy, subject to the law (see section 4)
1.5 To know that I am bound to comply with the Ethical Framework for Good Practice as laid out by my professional body, the BACP
Your responsibilities as a client:
2.1To be willing to share your issues with me and ask questions when you need clarification on any part of our professional relationship, the sessions, or this contract
2.2 To keep me up to date with your contact details and your emergency contact details if they change during our time together
2.3 To keep sessions as arranged and pay for them in accordance with this agreement (see section 7)
2.4 To attend sessions sober and free from the influence of illegal drugs
2.5 To ensure our sessions take place from a space that is private and where we won’t be overheard or interrupted if we are meeting via Google Meet
Supervision
As your therapist I keep notes and may take audio recordings of our work together to discuss the psychotherapy I am undertaking with you with my supervisor. This is in order to monitor and improve the support I am providing and will be done in such a way as to protect your identity and your right to confidentiality
Confidentiality and the Law
4.1 Please note that all information shared within our sessions is confidential. I am however bound by legal limitations that require me to report any information relating to specific criminal acts, such as drug trafficking, money laundering and/or terrorism
4.2 If harm towards a child/minor/vulnerable person is discussed then I have the right to discuss potential steps with you to seek additional help, or support you disclosing this information to a third party. This is taken on a case by case basis and will be discussed at length with yourself prior to any action taken
Confidentiality and Data Protection
5.1 I take basic contact information from you via a contact form when we start to work together, including your email address in order to support you safely and with due care
5.2 Your information is not shared with or sold to any third party
5.3 I operate on a minimal data capture policy with all information being retained for the duration as determined by my insurance provider
5.4 Agreeing to work with me means you agree to let me use your emergency contact details should you need me to (e.g. in the event you become ill in a session)
Confidentiality Online
6.1Please note that there are no online facilities for therapy which can be guaranteed as absolutely secure with no risk of information being obtained by a third party. However, I take every precaution available to me to protect your privacy
6.2 I do not share the log-in details for my computer with anyone else
6.3 I do not accept friend or follow requests for contact via social media on my personal accounts from any client or potential client
Psychotherapy and Counselling Fees
7.1 My latest psychotherapy/counselling fee for a therapeutic hour (50 minutes) is available on the Therapy page of my website
7.2 Fees are payable within 24 hours of booking the first session and thereafter, 24 hours in advance of each subsequent session via Payment Link or BACS (details provided below and in the confirmation email)
7.3 If I have to cancel a session that you have already paid for, I will endeavour to reschedule for a mutually convenient time. If we are unable to arrange an alternative suitable time/date then your payment will be refunded the same day
7.4 If you need to reschedule a session as a one-off, I require 48 hours notice and will use best endeavours to do so. If we are both unable to arrange an alternative suitable time/date, clause 7.5 will apply
7.5 If you cancel or do not attend a session the fee is still payable and no refunds will be given
Sessions, Breaks & Endings
8.1Sessions are 50 minutes in duration and conducted via Google Meet or in person at my therapy room in Guildford, GU2 9
8.2 I will give you as much notice as possible via email when I have planned time off, which will typically coincide with UK school holidays
8.3 Endings are an important part of therapy and I strongly encourage all clients to attend a last session where possible. If you decide in between sessions that you no longer wish to continue and will not attend your next session, this will be treated as a cancellation and clause 7.5 will apply
Intellectual Property
My intellectual property, including but not limited to any/all social media, website and email content produced by me (Bethany Rosindell) or by my company (Bethany Rosindell - Self Love & Psychotherapy), will remain the intellectual property of me and is not to be used or shared for any other purpose without my prior and express permission.
